PRIVACY POLICY

1. INTRODUCTION

Phone Case Customizer ("we," "our," or "the App") is committed to protecting the privacy of merchants and their customers who use our application. This Privacy Policy explains how we collect, use, store, and protect information when you use our app.

2. INFORMATION WE COLLECT

2.1 Merchant Information

When merchants install and use our app, we collect:

• Shopify store domain and store ID
• Store owner email address (for authentication and support)
• Product information (product IDs, titles, images) that merchants choose to sync
• Order information (order IDs) for customization fulfillment

2.2 Customer Information

When customers use the customization feature, we collect:

• Uploaded images for phone case customization
• Image editing data (cropping, positioning, background removal settings)
• Design preferences and template selections

2.3 Authentication Data

• Google account email address (when using Google Sign-In)
• Authentication tokens for secure access

3. HOW WE USE YOUR INFORMATION

We use the collected information for various purposes, including:

3.1 Service Delivery

• Store and process customer-uploaded images for customization
• Generate realistic product previews and mockups
• Provide background removal functionality
• Enable merchants to download finalized designs for production
• Sync products and orders between Shopify and our app

3.2 App Functionality

• Authenticate merchant access to the app
• Bind the app to the correct Shopify store
• Track usage for billing purposes (per-download pricing)

3.3 Support and Communication

• Respond to merchant support requests
• Send important service updates or notifications

We DO NOT:

• Sell or share your data with third parties for marketing
• Use customer images for any purpose other than providing customization services
• Access or use merchant data beyond what's necessary for app functionality

4. DATA STORAGE AND SECURITY

4.1 Image Storage

• Customer-uploaded images are securely stored on our servers
• Images are encrypted during transmission and at rest
• Images are retained only as long as necessary for order fulfillment

4.2 Data Retention

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We retain and use your Personal Data to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies.

4.3 Security Measures

• Industry-standard SSL/TLS encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Limited employee access to customer data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. DATA SHARING AND THIRD PARTIES

5.1 Shopify

We share necessary data with Shopify to:

• Authenticate merchant stores
• Sync products and orders
• Process billing through Shopify's payment system

5.2 Google (Authentication)

When merchants use Google Sign-In:

• Google provides authentication services
• We receive only basic profile information (email address)
• Google's privacy policy applies to their authentication service

5.3 Cloud Storage Providers

We use trusted cloud infrastructure providers to store images and data:

• Providers are GDPR and SOC 2 compliant
• Data processing agreements are in place
• Providers cannot access or use your data

We do NOT share data with:

• Marketing or advertising companies
• Data brokers or analytics firms
• Any third party for purposes unrelated to app functionality

6. CUSTOMER RIGHTS (END USERS)

Customers who upload images through merchant stores have the right to:

• Access their uploaded images
• Request deletion of their images
• Withdraw consent for image processing

To exercise these rights, customers should contact the merchant directly. Merchants can then request data deletion through our app or by contacting our support team.

7. MERCHANT RIGHTS

Merchants have the right to:

• Access all data we store about their store and customers
• Export customer customization data
• Request deletion of all data
• Uninstall the app at any time (triggers automatic data deletion)

To exercise these rights, contact us at: [[email protected]]

8. GDPR COMPLIANCE (for EU merchants and customers)

For users in the European Economic Area (EEA):

• Legal basis for processing: Contractual necessity and legitimate interest
• Data subject rights: Access, rectification, erasure, restriction, portability, objection
• Data transfers: We use EU-approved mechanisms for international data transfers
• Data Protection Officer contact: [[email protected]]

9. CHILDREN'S PRIVACY

Our app is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

10. COOKIES AND TRACKING

Our app uses minimal cookies and tracking:

• Authentication cookies (to keep merchants logged in)
• Session cookies (for app functionality)
• No third-party advertising or tracking cookies

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date
• Continued use of the app constitutes acceptance of the updated policy

12. DATA BREACH NOTIFICATION

In the unlikely event of a data breach affecting your information:

• We will notify affected merchants within 72 hours
• We will provide details about the breach and remediation steps
• We will cooperate with regulatory authorities as required

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices:

Email: [[email protected]]

For data protection inquiries: [[email protected]]

14. SHOPIFY-SPECIFIC DISCLOSURES

This app complies with Shopify's API Terms of Service and App Store Requirements:

• We access only the minimum Shopify data necessary for app functionality
• We do not use Shopify data for purposes outside of providing our service
• We follow Shopify's data protection and security standards
• Merchants can revoke our access at any time by uninstalling the app

SUMMARY

Thank you for trusting Phone Case Customizer with your business.